Orlando, FL
Feb. 19-20, 2017


8:00am - 8:30am
Plaza International G-H Ballroom

Breakfast will be served in the ballroom. Please take the time to network with our sponsors and uncover innovative approaches to accelerate healthcare transformation in your organization.

8:30am - 8:35am
Welcome Remarks
Plaza International G-H Ballroom

Executive Vice President
Personal Connected Health Alliance

8:35am - 9:15am


Patient Engagement: What's Technology Got To Do With It?
Plaza International G-H Ballroom

Healthcare organizations across the country are thinking about how to maximize patient outcomes, engage their clinicians, and leverage technology. Truth of the matter is that new ways of thinking about the practice and appropriate use of technology can have an enormous positive impact on patients.

Key to this, however, is bringing clinicians to the table to use it, build it, and know when old fashioned methods are actually the most effective.

In this talk, Adrienne Boissy, MD, the chief experience officer for the Cleveland Clinic, will discuss the organization’s patient experience initiatives, innovations to drive performance of caregivers and patient outcomes, and key tactics for engaging experienced clinicians.

Chief Experience Officer
Cleveland Clinic Health System

9:15am - 9:30am
Intelligent Care: Moving from Reactive to Proactive Care
Plaza International G-H Ballroom

Vice President and Chief Medical Officer
Qualcomm Life

9:30am - 10:10am

State of the Industry

The Business Case for Digital and Connected Health
Plaza International G-H Ballroom

A key goal for Digital and Personal Connected Health @ HIMSS17 is to bypass the hype and explore how healthcare organizations are using digital tools as part of a strategy to truly meet business and clinical goals – to improve care, reduce costs, and engage patients.

In this session, our expert panelists will discuss just that, including how smart phones, apps, wearable sensors, remote patient monitoring, and other digital tools are being used to, among other things, increase access to healthcare services, meet the expectations of different consumer/patient groups, and provide operational efficiencies (for example, adding services without adding staff).

What business models work? Which ones don’t and why? How do you measure ROI? What are the regulatory and reimbursement challenges that impact success?

Digital and connected health in not an end in itself. It’s a strategic ingredient in addressing and succeeding with big themes like pop health and interoperability – themes being explored throughout the HIMSS17 annual conference. This session will examine this connection with practical real-life examples and insights.

Vice President & General Manager, Diagnostics Cardiac Rhythm & Heart Failure
Co-Founder and CEO
Senior Vice President and Chief Information Officer
Miami Children's Health System
AVP, Informatics
Geisinger Health System
Senior Manager
Personal Connected Health Alliance

10:10am - 10:45am
Connected Health - Federal Opportunities and Challenges in 2017 (and beyond)
Plaza International G-H Ballroom

The American healthcare system is in the midst of a technology revolution. As the U.S. population becomes increasingly connected, there is a growing demand for the healthcare industry to increase connectivity and adopt technologies like mobile-app enabled telehealth and remote monitoring of patient-generated health data.

As the connected health industry evolves, questions linger about privacy, security, reimbursement, interoperability and medical relevancy. Consumers are increasingly adopting digital health tools as healthcare providers grapple to understand how best to incorporate them into their practice.

This session addresses the barriers to the adoption of transformative connected health technologies, the key policy and regulatory issues facing providers, consumers and industry this year and beyond.


  • Identify key legislative, policy and regulatory barriers facing connected care technologies like telehealth and remote patient monitoring.
  • Provide overview of federal legislative, policy and regulatory developments and opportunities specific to telehealth and remote patient monitoring.
  • Discuss the perceived challenges to providers posed by the proliferation of connected health products and services.
Senior Policy Counsel
Connected Health Initiative

10:45am - 11:20am
Networking Break
Plaza International G-H Ballroom

Coffee will be served in the ballroom so make sure you take this opportunity to mingle with your peers, build relationships and establish future partnerships.

11:20am - 12:00pm
Walgreens Digital Health Initiative and Strategy for Future Innovations
Plaza International G-H Ballroom

Walgreens has emerged as a leader in implementing and evaluating digital health solutions. The pharmacy giant has developed, tested, and disseminated web-, app-, and SMS-based programs focused on improving medication adherence, immunization rates, healthcare costs, behavioral self-management, and health promotion.

In this session, two of the organization’s digital health leaders will present research that demonstrates how technologies including connected and wearable devices are leveraged to improve health and customer loyalty. The discussion will also address, among other things, Walgreens’ partnership with other organizations to integrate apps and devices into its digital ecosystem; and its strategy to enhance current offerings, engage key populations, and expand into telemedicine, tele-pharmacy, and precision medicine.


  • A national pharmacy offering digital health innovations can measurably improve health outcomes.
  • Innovative health technology organizations of any size can benefit from partnerships that deliver interventions and incent patients to improve health.
  • More work is needed for digital health programs to increase engagement of older adults and patients within health disparity populations.
Sr. Director, Health Analytics
Division Vice President

12:00pm - 12:40pm
A Chronic Care Success Story: Remote Patient Monitoring in Rural Mississippi
Plaza International G-H Ballroom

The University of Mississippi Medical Center (UMMC) - Center for Telehealth piloted an advanced healthcare model targeting patients with uncontrolled diabetes living in the Mississippi Delta. The purpose: to evaluate the effect that frequent contact with a multidisciplinary team would have on patients using home-based technology solutions.

Results of the first 100 patients enrolled in the study have shown an average decrease in HbA1c of 1.7%, 70 pounds total weight loss, nine cases of retinopathy were detected, nearly 10,000 miles in travel were saved and no hospital admissions or ER visits for the enrolled patients.

The success of this project led to reimbursement for remote patient monitoring and has prompted UMMC to expand the program to include other chronic diseases. The state will save approximately $189 million each year with the use of RPM. There is a continued focus on decreasing health disparities; managing chronic diseases; reducing emergency room visits, hospital admissions and readmissions; and improving health quality while reducing the overall cost of care.  


  • Highlight the need for telehealth services in rural communities.

  • Identify innovative approaches to chronic disease management.

  • Illustrate the cost-effective benefits of a home-based remote patient monitoring program.


University of Mississippi Medical Center- Center for Telehealth
National Network Relations for the Center for Telehealth UMMC

12:40pm - 1:55pm
Networking Luncheon
Plaza International G-H Ballroom

Take this opportunity to mingle with your peers in a relaxed setting to build relationships and establish future partnerships.

1:55pm - 2:35pm

Afternoon Keynote

Top 10 Lessons Learned Using Virtual Reality for Patient Care
Plaza International G-H Ballroom

Hospital patients can experience anxiety, uncertainty and boredom exacerbated by a radical change in living environment. Cedars-Sinai has been trying to address this problem by using virtual reality (VR) to “transport” patients away from the four walls of their hospital room and into novel, positive, and emotionally enriching experiences.

Over the past year Cedars-Sinai has studied more than 300 diverse patients using a range of virtual reality visualizations, and is now conducting a large, randomized controlled trial testing the impact of VR on pain management, opioid usage, length of stay, and satisfaction with care among hospitalized patients.

In this talk, Brennan Spiegel, MD, director of health services research at Cedars-Sinai, will discuss Cedars’ experiences using VR. He’ll address the health economic projections for developing a VR Consult Service, and whether the upfront costs of using VR are offset by downstream savings. Some of the lessons in this talk may not be surprising, but others are striking and unexpected.


Director of Health Services Research
Cedars-Sinai Health System

2:35pm - 2:50pm
Artificial Intelligence That Works for Healthcare
Plaza International G-H Ballroom

Artificial Intelligence offers unprecedented abilities to distill complexity, find patterns within billions of data points and deliver to healthcare organizations data-driven intelligent insights into the best opportunities for improving the outcomes, quality and cost of healthcare. 

This talk will outline pragmatic approaches to harnessing the power of Artificial Intelligence to drive decisions within clinical and operational processes to achieve the best patient outcomes. Real world examples of reducing unwarranted clinical variation and cost of care, predicting patient risk trajectories to optimize population health, and discovering medical breakthroughs to inform targeted therapies will be shared. Learn how top healthcare organizations including Mercy Health, Intermountain Healthcare, and Mt. Sinai Hospital have put Artificial Intelligence into action.

Strategy and Market Leader

2:50pm - 3:25pm
Geisinger's Journey to Personalized Care Using CRM
Plaza International G-H Ballroom

Geisinger Health System, one of the nation's largest healthcare providers, serving over 45 counties, has embarked on a mission to deliver a personalized experience in all of its patient interactions. This means tailoring interactions based on communication preferences, behaviors and motivations. 

For example, diabetes is a condition that strikes many people. Their lifestyles are all different. What motivates them to change are different. Some patients will be self-motivated; for some, a life event such as a grandkid’s graduation will be more effective. Incorporating all of these into healthcare interactions will improve the experience and the likelihood of adherence to (tailored) care plans. 

To enable this personalized experience, Geisinger has developed a system-wide plan to implement customer relationship management (CRM) as the core technology. To explore how this system will work, the organization has embarked on two pilots, one for breast cancer and one for diabetes and obesity for food insecure patients.

This session will share program design and the results to-date.


  • Understand consumer expectations regarding healthcare delivery.
  • Discuss data that will help personalize the experience.
  • Understand the potential role that CRM technology can play in healthcare.
Medical Director
Geisinger in Motion
AVP, Informatics
Geisinger Health System

3:25pm - 4:00pm

Last Word

Delivering on the Promise of Connected Health
Plaza International G-H Ballroom

Independence Blue Cross is one of the leading Blue Cross plans nationally and a leader in digital health innovation in the Philadelphia region.

The payer offers several mobile apps, has connected providers and patients via telemedicine, and has taken an early role in adopting web technology like FHIR for data exchange. Independence has pioneered health information, bringing the benefits of care coordination and population health to the people in its region.

More comprehensive views of health and quality have been accomplished through combining EMR data with claims and other data, connecting members and their providers mutually empowered with actionable information.

In this session, speakers will discuss these programs and how they are helping providers improve care, expand access, and drive down cost.


  • Digital patient engagement informs patient accountability for health.
  • Well-designed longitudinal patient data informs providers and payers efficiencies and quality.
  • Security and privacy can foster convenience and comprehensive patient and provider experience.
Chief Architect
Independence Blue Cross
Clinical Data Architect
Independence Blue Cross

Final Remarks
Plaza International G-H Ballroom

Senior Manager
Personal Connected Health Alliance

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