Adrienne Boissy, MD, MA, is chief experience officer of Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy leads the Office of Patient Experience and its initiatives to address and improve every aspect of a patient’s encounter with the Cleveland Clinic Health System—from their physical comfort to their educational, emotional and spiritual needs. Her team created a comprehensive program to strengthen physician and clinician communication skills and has trained thousands of staff physicians and clinicians to date. The experience was captured in her recent book, "Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience."
Dr. Boissy chairs the Empathy and Innovation summit, the largest independent summit on patient experience in the world. She also currently serves as Editor-in-Chief of the Journal of Patient Experience. In addition, Dr. Boissy was awarded an Arnold P. Gold Foundation grant for humanism in medicine and is a Harvard Macy Scholar.
She has published extensively about relationships and empathy in healthcare and the communication challenges in clinical practice, which were highlighted in her 2015 TEDx talk “Seeing and Being Seen: A Call for Healing.” Dr. Boissy is frequently interviewed in the media as an expert in patient experience, physician communication, and transparency. Her quotes have appeared in The Wall Street Journal, The Washington Post, Forbes, and The Atlantic, among others. She speaks extensively around the country about the patient and provider experience and the impact of effective communication on both.
Dr. Boissy attended Boston University and worked in neurobiological research at Brigham and Women’s Hospital, Boston. She completed her medical school training at Pennsylvania State University College of Medicine and finished her neurology residency and neuroimmunology fellowship at Cleveland Clinic.
Healthcare organizations across the country are thinking about how to maximize patient outcomes, engage their clinicians, and leverage technology. Truth of the matter is that new ways of thinking about the practice and appropriate use of technology can have an enormous positive impact on patients.
Key to this, however, is bringing clinicians to the table to use it, build it, and know when old fashioned methods are actually the most effective.
In this talk, Adrienne Boissy, MD, the chief experience officer for the Cleveland Clinic, will discuss the organization’s patient experience initiatives, innovations to drive performance of caregivers and patient outcomes, and key tactics for engaging experienced clinicians.