Orlando, FL
Feb. 19-20, 2017
AVP, Informatics
Geisinger Health System

Chanin Wendling is AVP, Informatics at Geisinger Health System and has developed key strategies that leverage mobile and portal technologies to drive digital patient engagement and facilitate the healthcare provider’s ability to deliver quality patient care.

Her mobile technology projects include smartphones for providers for secure text messaging and EMR access, text message appointment reminders and diabetes management, iPads to collect patient data and drive patient engagement, mobile apps for colonoscopy and lumbar spine surgery, eBooks and patient engagement packages through iTunes University. 

Her portal projects have included expanding patient access to clinical data, using the portal as a conduit to gather important patient data for areas such as medication reconciliation, depression screening and asthma management, using the portal to help patients prep for a visit so that exam room time can be focused, and providing a portal for referring providers to stay connected to their patients care at Geisinger.

February 19, 2017
2:50pm - 3:25pm
Plaza International G-H Ballroom

Geisinger Health System, one of the nation's largest healthcare providers, serving over 45 counties, has embarked on a mission to deliver a personalized experience in all of its patient interactions. This means tailoring interactions based on communication preferences, behaviors and motivations. 

For example, diabetes is a condition that strikes many people. Their lifestyles are all different. What motivates them to change are different. Some patients will be self-motivated; for some, a life event such as a grandkid’s graduation will be more effective. Incorporating all of these into healthcare interactions will improve the experience and the likelihood of adherence to (tailored) care plans. 

To enable this personalized experience, Geisinger has developed a system-wide plan to implement customer relationship management (CRM) as the core technology. To explore how this system will work, the organization has embarked on two pilots, one for breast cancer and one for diabetes and obesity for food insecure patients.

This session will share program design and the results to-date.


  • Understand consumer expectations regarding healthcare delivery.
  • Discuss data that will help personalize the experience.
  • Understand the potential role that CRM technology can play in healthcare.
February 19, 2017
9:30am - 10:10am
Plaza International G-H Ballroom

A key goal for Digital and Personal Connected Health @ HIMSS17 is to bypass the hype and explore how healthcare organizations are using digital tools as part of a strategy to truly meet business and clinical goals – to improve care, reduce costs, and engage patients.

In this session, our expert panelists will discuss just that, including how smart phones, apps, wearable sensors, remote patient monitoring, and other digital tools are being used to, among other things, increase access to healthcare services, meet the expectations of different consumer/patient groups, and provide operational efficiencies (for example, adding services without adding staff).

What business models work? Which ones don’t and why? How do you measure ROI? What are the regulatory and reimbursement challenges that impact success?

Digital and connected health in not an end in itself. It’s a strategic ingredient in addressing and succeeding with big themes like pop health and interoperability – themes being explored throughout the HIMSS17 annual conference. This session will examine this connection with practical real-life examples and insights.

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